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FAQs

Order Related
Modify order
  • We regret to inform you that once you have placed an order, it cannot be modified. However, you can contact us via support@veridiaorganic.com or WhatsApp: 9650727384 and we will do our best to assist you.

  • Unfortunately, once an order is placed, the payment method cannot be altered.

Payment Related
  • We apologise for the inconvenience caused. Kindly try again after clearing your browser’s cache and cookies, or, try using a different payment method. However, if the issue still persists, kindly contact us at support@veridiaorganic.com or WhatsApp: 9650727384 and we will assist you.

  • We accept credit/debit cards, Net banking, UPI, and Cash on Delivery (COD). *COD orders carry an extra convenience fee to be paid.

  • We apologize for the inconvenience. Please allow up to 24 hours for the confirmation email to arrive. If you don’t receive it, be rest assured that any deducted amount will be refunded to your source account within 3-5 working days

Refund/return related
  • For paid orders, refund will be processed in the next 24-48 hours on cancellation/Returns/Failed Orders. Once the refund is processed, it takes around 3 - 5 working days to reflect in your source account

  • We only allow return in specific cases. Please refer to our Return Policy before applying for return. You can view our return policy at.

Contact Us
Ingredients
  • We are committed to using safe, effective, and FDA-approved ingredients that ensure high performance. We are paraben-free and use SLS and SLES in selected formulations for their excellent cleansing and foaming properties. They are carefully balanced to deliver effective results without being harsh, adhering to the highest safety standards.

Product/brand related
  • We focus on choosing ingredients that are biocompatible with your skin for safe and effective results, whether natural or synthetic. While not all natural ingredients are good for your skin or hair, and not all synthetic ones are bad, we ensure that most of our ingredients are natural and carefully sourced. At Veridia Organic, we pick the world’s best beauty ingredients to deliver the best results

  • YES, we are proud to be a PETA-certified, cruelty-free and vegan brand.

  • We recommend using our products within the Period After Opening (PAO) indicated on the packaging or by the Best Before date—whichever comes first

  • Yes, some of our products include fragrance, which is clearly listed in the ingredients as 'Parfum' or 'Perfume.'
    Products labeled as having "Artificial Fragrance" contain skin-friendly fragrant essential oils. On the other hand, products marked "Fragrance-Free" do not contain any added perfumes or fragrances

  • Yes, and we are proud of it :) We follow set of values that we deeply believe in. Crafted with love, all Veridia Organic products are FDA-approved and free from toxins like parabens, harmful chemicals, and mineral oils - common offenders on beauty labels.

Issues with delivered order
Delivery related concerns
  • You can track your current order status by visiting our website https://discoverVeridia Organic.com/pages/track-your-order. If your query remains unresolved, please reach out to our customer support team on support@veridiaorganic.com or 9650727384.

  • We’re sorry to hear that. Typically, our courier partner makes 3 delivery attempts before returning the order. Please check your SMS or email for any updates about the delivery. You can also check detailed status for your order by.

Order Cancellation
  • You can cancel your order at your end within 15 minutes of placing it. After this period, please contact our customer support team for assistance. Kindly note that orders already shipped are not eligible for cancellation.

  • Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.

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